ES Services
Huawei Authorized Service Center

Delivering certified Huawei support, maintenance, and lifecycle services across the UAE.

About Our ASC Services

As a Huawei Authorized Service Center (ASC), Enterprise Systems delivers certified support services aligned with Huawei global standards — ensuring reliability and optimized performance across your IT infrastructure.

Our ASC Service Offerings

Technical Support

L1, L2, L3 Support
Lab Facility
Remote Support
Pre-sales Support (POC, Site Survey, Techno-Commercial Proposal)
Post-sales Support

Hardware Services

Spare Parts Replacement
RMA Management
Demo Devices for POC
Physical Lab for Hands-on Training

On-Site Services

Installation & Commissioning
Preventive Maintenance
Quality Check & Health Check
Network Audit
Hands-on Training

Managed Services

24/7 Monitoring
SLA-Based Support
NOC Management
Residence Engineer
Network Optimization
Troubleshooting

Lifecycle Services

Upgrades & Optimization
EOL Planning
Tech Refresh
Firmware & Device Life Cycle Management

Our Technical Capability

Certified Experts

HCIA | HCIP | HCIE/HCSE | HCSP

UAE Coverage

Nationwide Support

Solution Expertise

Networking, Data Center

Helpdesk & Spare Parts

Support Infrastructure

Maintenance Services

ES Care (Huawei Co-Care Inside)
Huawei Hi-Care

ASC News & Events

ES ASC Workshop
ASC Tools – O3 Community and Weiknow
Partner Enablement Sessions
O3 Community
O3 Support

Why Choose Enterprise Systems

Certified Engineers
Huawei Golden Seeds
Fast SLA Response
Technical Training Sessions
Huawei Learning Portal

Services Details

Choose the plan that fits your business — from foundational coverage to fully managed 24/7 support.

Service Description	Basic	Standard	Advance	Premium ★
Help Desk	✔9×5	✔9×5	✔24×7	✔24×7
Remote Support – Phone (Unlimited)	✔9×5	✔9×5	✔9×5	✔24×7
Remote Support – Online (Unlimited)	✔9×5	✔9×5	✔9×5	✔24×7
On-Site Visit Tickets Per Year	—	✔2 Tickets · NBD	✔6 Tickets · NBD	✔Unlimited · Same Day
Hardware Replacement & Installation (RMA)	—	✔2 Tickets · NBD	✔4 Tickets · NBD	✔Unlimited · 4 Hrs
Equipment Healthcheck, Firmware & Patch Updates / Fine Tuning	—	1 Visit/year	2 Visits/year	✔4 Visits/year
Remarks	Entry level	—	—	Includes network review, config & fine tuning recommendations