Support

Enterprise Systems is committed to supporting its valued partners.

Enterprise Systems will offer a broad portfolio of end-to-end services comprising:

• Technical Support – Enterprise Systems technical support will offer personalized and proactive support to help organizations maximize network availability and performance.
• Professional Services – Enterprise Systems professional services offers best practice design, implementation and management expertise to optimize operational efficiency within the enterprise networks.

Technical Support

Enterprise Systems provides support for hardware and software products. We offer a variety of Service Level Agreements (SLAs) to fit partner requirements.

Enterprise Systems will offer onsite and parts delivery based on the agreed SLA with its partner. Once we have jointly agreed replacement is required and confirmed dispatch with the partner, we will respond onsite for parts and labor.

Enterprise Systems will provide a reshipment for parts replacement from the time we physically receive the defective material and confirmed dispatch with partner.

Gold Support

Enterprise Systems offers a 9×5 support contract to our partners.

Platinum Support

Enterprise Systems offers a 24×7 support contract to our partners.

Professional Support

Enterprise Systems professional services offer best practice design, implementation and management expertise to optimize operational efficiency within the enterprise networks.

For all enterprise networking solutions, Enterprise Systems professional services will help partners with design, implementation and maintenance to get the most out of their investment & technologies.

For more information please get in touch